Genie Water and Sanitation (Pty) Ltd. use numerous third-party courier companies in South Africa & internationally. All orders are processed as soon as we get them, we strive to ship out all orders within 1-2 business days provided payment has been made by credit card. In the event of payment by EFT, we will however have to wait for the funds to clear into our account which can take up to 3 working days.
You will receive your tracking information once your order has been shipped and scanned in by the courier company.
Once the parcel has been collected by the courier company, they will be responsible for the delivery of your order.
We keep an eye on all deliveries and shipments to make sure that the courier company is delivering to you on time, however, delays are possible, so please allow 3-5 working days for your parcel to be delivered. If you live in an outlying area, this may take a little bit longer as the courier company might not have vehicles coming to your area daily.
Shipping is free for all orders over R500 for South Africa. For orders under R500, we use live rates from uAfrica.com which will be calculated at checkout when you input your address.
For orders outside South Africa, please contact us at firstname.lastname@example.org so we can get you a quote.