WATER-GENIE RETURNS AND EXCHANGE POLICY

  1.  Circumstances in which Returns and/or Exchanges are allowed
    • We permit returns and/or exchanges in the following instances:
      • The incorrect product has been delivered to you.
      • The product delivered to you is damaged or defective.
      • You do not want the product which was delivered to you.
      • The product has the incorrect size or specifications.
      • .
  2. When a Return and/or Exchange needs to be initiated
    • Returns and/or exchanges need to be initiated within five days of delivery of the product having been delivered to you.
  3. The choices you have upon Returning the Product
    • When a product is returned to us you can:
      • Have your account credited.
      • Have the amount refunded to you.
      • Have the product replaced/exchanged.
  4. How a Return and/or Exchange is initiated
    • All returns and/or exchanges shall be initiated by means of an email sent to info@g-ws.co.za setting out:
      • the reason for the return.
      • whether you would like the account credited or refunded or replaced/exchanged.
      • whether you would like the product collected from you or delivered to us.
      • if you would like the product to be collected, the address from where the product needs to be collected from.
  5.  Condition of the Product Returned 
    • In returning the product to us, the following shall apply. The product needs to be:
      • Undamaged.
      • Unused.
      • In the original packaging.
      • Packaged and wrapped correctly and safely by you.
  6.  Manner of Return
    • Depending on your preference we may either collect the product from you, or you may return the product to our offices at the following address: 19 Etosha Crescent, Sandown Estate, Johannesburg, 2197.
    • Our fee, should we be required to collect the product from you shall be the following: R100.
  7. What will happen once a Product is returned
    • Once returned, and subject to a product inspection, your account with us will be credited or refunded or replaced, as per your preference.
  8. Product Inspection
    • Once returned, and prior to accepting such return, we will be permitted to inspect the product.
    • Should the product in our reasonable discretion not be suited to be returned, we shall not be obliged to accept such return.